T & C
Terms and Condition
1.
Information
Welcome to Africstore (Africs Sole
trader) Terms & Conditions. Unless we say otherwise, we use the terms
"Africstore", "we", "our" and "us" on
this page to refer to Africstore (Africs Sole trader) throughout the Terms
& Conditions and Privacy Policy. The term "you", "your"
and "yourself" represents any person using the website and/or
ordering goods from
2.
Use of Website
2.1 Registration:
To register with Africstore.co.uk
and purchase products from our website you must;
- be 18 years of age and over
- ensure that all details provided
by you on registration or at any other time are correct and complete
- inform us immediately of any
changes to the information provided when registering by updating your personal
details
- give us your real name, address,
phone number, email address and any other details requested to process your
order
2.2 We reserve the right to:
-
decline a new customer
registration or suspend a customer's at any time at our discretion
- terminate your access to all or
part of the services with or without notice
- discontinue all or part of the
website with or without notice
2.3 Amendments
We reserve the right to change the
website and update these Terms and Conditions from time to time and publish the
updated version. Please check prior to using our site or placing an order, for
any changes and that you understand the applicable Terms and Conditions If you
do not agree with any of the revised Terms and Conditions please do not order
from us or continue to use our website. If you continue to use our website or
place subsequent orders then you are agreeing to the new Terms and Conditions.
3.
Availability
If for any reason beyond our
reasonable control, we are unable to supply a particular item, we will not be liable
to you. Please note that we will attempt to deliver substitute products should
selected products be unavailable, unless you request for us not to do so. A
full refund will be given where the products have already been paid for.
Although we will always try to cater
for your orders, an order of large quantities of an item can only be fulfilled
at the discretion of the store. For example, if you were to make an order of 10
bottles of a Sauce which would use up the entire store's stock, the store may
only deliver 5 bottles.
4.
Pricing, Descriptions and Product Information
4.1 Pricing
The price of a product is that which
is displayed on the website at the time of placing the order (plus a delivery
charge). Our website has large number of products and despite all of our
efforts it is always possible that a listed product could be priced wrongly. If
the correct price of the product is higher than the price stated on the
website, then we are under no obligation to supply the product at this price.
Should this be the case then you will be advised as soon as possible and given
the option to reconfirm the order at the correct price or cancelling it. Should
be we unable to contact you then the order will be treated as cancelled.
The prices visible on the website are
only representative of the products sold via the website and may differ to our
in store pricing (When we open a store). All prices are shown in Great British
Pound (GDP, £) and where applicable includes VAT.
4.2 Description and Product
Information
We take all reasonable care to
ensure that all prices, details, descriptions and product information appearing
on the website are correct at the time being inputted onto the system, but the
information appearing on the website at any given time may not reflect the
exact information at the time of placing the information.
Please be aware that the appearance
and colours of our products may vary slightly from the appearance given on the
site and we cannot guarantee that the product on delivery will reflect its appearance
on your monitor. All sizes, measurements and dimensions are approximates and
every effort has been taken to ensure that they are as accurate as possible.
5.
Placing an Order and Acceptance
The placing of an order is an offer
to buy from us and a contract is only formed once the order has been dispatched.
At any point until then, we may decline the order and the supply of the goods.
The order acknowledgement email and order number do not confirm the order and
are not an acceptance from us. Where items are despatched seperately, our
acceptance of the order takes place for each item at time of despatch.
6.
Payment
Payment shall be taken from your
card at the time of receiving your order and once the card details and stock
availability have been checked. Payment must be made by a valid debit or credit
card acceptable to us. The address at which the card is registered must be the
same as your billing address and a new payment card can be registered at any
time, but the card used for a given order cannot be changed once you have check
out. The name, address and other personal information supplied during the placing
of an order will be validated using a third party database to ensure that the
card is not being used without your consent. By agreeing to these terms and
conditions you are giving consent to such checks being carried out.
7.
Delivery
We send out all parcels within
the UK and around Europe via UK Mail our reputable courier partners. Orders
placed for delivery within the UK, Ireland and Scottish Highlands are all sent
out on a Next Business Day Delivery service for all orders placed before 2pm. pricing
of delivery shall be charged at the time of check out according to the shipping
weight of the items and order amount. At time to time promotional offers may
allow for a reduced delivery charge or free delivery. Delivery shall be made to
the registered delivery address, or the address given when the order was placed
by you. Orders are usually dispatched within 24 hours, however on some
occasions it may take longer for the products to be dispatched.
Due to the delivery time taken for
International deliveries only Non-perishable products can be ordered. In such a
case where perishable products have been placed into an order, the order will
be dispatched without the perishable products and not charged for.
As long as we have processed and
received the payment in full for the products, the ownership of the items will
pass on to you once the items have been delivered to you (either directly, by
leaving it in a safe place or with a neighbour). Once an item has been delivered,
risk of loss or damage of the item
passes over to you. We will require for the products to be signed for on
delivery by an adult of the age of 18 and over, and it will be taken that
consent has been given to this person to sign and take collection of the goods.
If in any circumstances the courier service provider confirms a delivery time
with yourself and nobody is available at the agreed time, then the goods may be
returned to us and we are entitled to charge you for any perishable goods and a
return to sender delivery charge of £5.
If the courier company attempts to
deliver your order to the delivery address as arranged with you but there is
nobody at the delivery address who is 18 years of age or over to accept your
order, the driver will leave notification of attempted delivery and will try to
make a second delivery attempt. In this case we cannot guarantee the
quality of any perishable goods in the order.
Whilst we take every care to ensure
that the products are delivered in a given time frame we do not accept any
liability if we fail to do so in part or in full due to circumstances being out
of our control.
For a full list of our delivery
charges please see our Shipping
charges.
8.
Returns, Refunds and Cancellation
If you have changed your mind about
an order then you have the right to cancel it. Cancellation of an order can be
made prior to the order being dispatched and full responsibility of the
cancellation remains with yourself to inform us of it.
We do take care to make sure that
all our goods reach you in perfect condition but if for any reason you would
like to return some or all of your non-perishable goods then you are entitled
to do so, and we would be happy to refund or replace the items for you.
Unfortunately due to the shorter life span, perishable goods cannot be returned
or replaced. In the event that you do wish to return non-perishable items, we
must be notified by either email or phone. The items must be returned unopened,
in their original packaging within 7 working days from the delivery date. Once
we have been advised of the return or good, arrangements will be made for the
return of the goods but we will not be responsible for the postage and
packaging charges incurred. However if a replacement is required then it shall
be postaged free of charge. On receipt of the returned items the relavent
refund or replacement shall be dealt with. Please be aware the the price of the
items paid by you shall be refunded through the same payment method used on
making the order within 28 days, but delivery charges shall not be refunded.
We shall not be liablie for any
further claims for loss from or in connejunction with the supply of
unsatisfactory goods, whether direct, indirect, consequential or otherwise
however this may arise. Nothing in our returns policy affects your statutory
rights.
9.
Damaged and Incorrect Goods
All products must be inspected on
delivery and you shall advise us of any damaged, incomplete or incorrect orders
within 48 hours of delivery. If on delivery it is visible that the products are
damaged then this should be noted on the delivery note that is being signed and
we shall be advised of this within 48 hours. If we do not hear from you with 48
hours then we shall take it that the goods have been received in full with no
problems.
In the event that goods are damaged
or incorrectly sent, once notified, we will make any further arrangements to
have the goods returned to us and on receipt of them, after examination a
refund or replacement shall be arranged. Where applicable the refund will be
made into the same payment method used on purchasing the order.
We shall not be liablie for any
further claims for loss from or in connejunction with the supply of
unsatisfactory goods, whether direct, indirect, consequential or otherwise
however this may arise.
10. Special Offers and Promotions
From time to time we shall give
special offers and promotions on the website. These offers are subject to
availability, while stocks last and the instructions of the offer which form
part of the Terms and Conditions. All offers can be altered or removed at
anytime without any prior notice, but any order placed before the offer has
come to its end, before being removed or altered shall be honoured. We reserve
the right to change offers dependant on the customer and different market
sectors.
11. Privacy
We are committed to protecting your
privacy and personal information provided. The information given will only be
used lawfully and held with the upmost care and security. Please refer to our
Privacy Policy for further information.
12.
Warranty & Liabilities
Whilst every care is taken to
deliver your order, we cannot be liable for any indirect or consequential loss,
damage or loss of profit arising from our supply or failure to supply any goods
to you. We will not be responsible for any breach of these Terms &
Conditions as a result of any circumstances beyond our control, any delay in
our performance or failure to perform our obligations if that delay or failure
to perform is due to any cause or circumstance beyond our reasonable control.
Our entire liability to you in connection with any order will not exceed the
total price charged for the relevant goods and delivery charges in that order.
You may not assign, sub-license or
otherwise transfer any of your rights under these Terms and Conditions. Nothing
in these Terms and Conditions will restrict our liability to you for death or
personal injury resulting from our negligence, breach of contract or breach of
statutory duty. Nothing in these Terms and Conditions affect any of your
statutory rights.
13. Links
We may provide or third parties may
provide links to other websites. We have no control over and shall not be held
liable for any content found on such sites, you agree to the information and
links to the third party websites being provided soley for your convenience. If
you do decide to access to the third party websites through the links then you
do so at your own risk.
14. Website Availability & Images
While we take every care to ensure
that the website is available 24 hours a day, we shall not be liable if for any
reason the website is unavailable at any time, for any period.
All the images on the website are
property of Blue Mountain Peak and downloading of any images is prohibited. At
any given time the product images on the website may be different to the
current product packaging. This may be due to changes in the packaging, the
price mark or other aspects of the packaging which are out of our hands. We
will do our best to change the images where necessary, but will not be held
liable for any reason where this has not been achieved.
15. General
If any provision of these Terms and
Conditions is found to be invalid by any court having competent jurisdiction,
the invalidity of that provision will not affect the validity of the remaining
provisions of these Terms and Conditions, which shall remain in full force and
effect. If you breach these Terms and Conditions and we ignore this, we will
still be entitled to use its rights and remedies at a later date or in any
other situation where you breach the Terms and Conditions.
A person who is not a party to these
Terms and Conditions shall have no right under the Contract (Rights of Third
Parties) Act 1999 to enforce any term of these Terms and Conditions but this
shall not affect any right or remedy of a third party which exists or is
available apart from that Act.